Shipping & Delivery
Refund Policy
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OVERVIEW
Defective or Damaged Products
If you have received faulty or damaged products, please contact us with images of the product within 14 days. We will gladly send out a replacement order.
Items Lost in Transit
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order.
Returns
We accept returns for refunds, the return costs are on the customer to pay. If you are not satisfied with your product, you are eligible to return the product within 14 days after receiving it. To do so, kindly get in touch with us at hello@mylovemytreasure.com.
Lost or Stolen Packages
Mylovemytreasure.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Mylovemytreasure.com will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
The exact date she arrives depends on your country!
Find your region and estimated delivery time in the table below.
Estimated delivery time:
United States/Canda: 2 - 7 working days
Netherlands/Belgium: 2 - 7 working days
Other EU countries /UK 2 - 7 working days
ALL OTHER COUNTRIES 4 - 20 working days
